Privacy Policy

1. Introduction

Twentyseven Yrold Concept Pvt Ltd ("Company," "we," "us," or "our") operates the website 27yoc.com (the "Site") and provides IT and technology consulting services, including web development, app development, ERP solutions, sales optimization, marketing, content creation, and robotics (collectively, the "Services"). Our mission is to empower businesses with innovative technologies and expert consulting, fostering growth and efficiency across all industries.

This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit our Site, engage with our Services, or otherwise interact with us. By accessing our Site or using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a) Information You Provide Directly

• Full name, email address, and phone number submitted through contact forms, inquiry forms, or service requests
• Company name, job title, and business details
• Project requirements, specifications, and briefs shared with us for web, app, ERP, marketing, content, or robotics engagements
• Billing details and payment information when you become a client
• Resume, application, and related information if you apply for a position with us
• Any other information you choose to share via email, calls, meetings, or our Site

b) Information Collected Automatically

• IP address, browser type and version, device type, and operating system
• Pages visited, time and duration spent on the Site, click patterns, and referring/exit URLs
• Cookies, web beacons, and similar tracking technologies (see Section 6)
• General location information derived from IP address

c) Information From Third Parties

• Information from business partners, vendors, or subcontractors engaged in delivering our Services
• Publicly available business information from sources such as LinkedIn, company registries, or industry directories
• Information from analytics, advertising, or marketing platforms used in connection with our Services

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, quotations, and service requests
• Design, develop, deliver, and maintain web, app, ERP, marketing, content, and robotics solutions for clients
• Manage client accounts, contracts, invoicing, and payments
• Communicate project updates, deliverables, and support information
• Send marketing and promotional communications where permitted, with an option to opt out at any time
• Improve our Site, Services, and internal operations through analytics
• Detect, investigate, and prevent fraud, security incidents, or misuse of our Site or Services
• Comply with applicable legal, tax, accounting, and regulatory obligations
• Evaluate job applications, where applicable

4. Legal Basis for Processing

Where required by applicable law (including the EU/UK General Data Protection Regulation and India's Digital Personal Data Protection Act, 2023), we process personal data on the following bases:

• Consent — where you have given clear consent, such as for marketing communications or optional cookies
• Contractual necessity — to perform a contract with you or take steps before entering into one, such as delivering IT services you have requested
• Legitimate interests — to operate, secure, and improve our business, Site, and Services, provided this does not override your rights
• Legal obligation — to comply with applicable tax, accounting, employment, and regulatory requirements

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers and subprocessors who support our operations, such as hosting providers, cloud infrastructure, payment processors, analytics providers, and communication tools, all bound by confidentiality obligations
• Subcontractors and technology partners engaged in delivering web, app, ERP, marketing, content, or robotics projects, under confidentiality and data protection terms
• Professional advisors, including auditors, lawyers, and accountants, as needed for business operations
• Regulatory or law enforcement authorities, where required by applicable law, court order, or governmental request
• Successors in a business transaction, such as a merger, acquisition, restructuring, or sale of assets, in which case personal data may be transferred as part of that transaction

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Enable core website functionality and navigation
• Remember your preferences and settings
• Analyze traffic and usage patterns to improve the Site (e.g., through analytics tools)
• Support marketing and advertising efforts, where applicable

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the Site.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

• For active client relationships, for the duration of the engagement and thereafter as needed to support ongoing service, warranty, or maintenance obligations
• For financial and billing records, for a period consistent with applicable tax and accounting laws
• For marketing communications, until you opt out or withdraw consent
• For job applications, for a reasonable period to evaluate candidacy, after which the data is deleted or anonymized unless retention is required by law

Once retention is no longer necessary, we securely delete, destroy, or anonymize the data.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption in transit, secure hosting environments, and confidentiality obligations for personnel and subcontractors. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal or contractual retention requirements
• Object to or request restriction of certain processing activities
• Request portability of your data in a structured, commonly used format
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please reach out to us through the Contact Us page on our Site, or by writing to us at the contact details provided in Section 14. We will respond to verified requests within the timeframe required by applicable law.

10. Third-Party Links

Our Site may contain links to third-party websites, tools, or platforms that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Site and Services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. International Data Transfers

As an IT services provider, we may work with clients, partners, and service providers located outside your country of residence. Where personal data is transferred internationally, we take appropriate measures to ensure such transfers comply with applicable data protection laws, including the use of contractual safeguards where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. The "Last updated" date at the top of this policy will indicate when the latest changes were made. We encourage you to review this Privacy Policy periodically. Continued use of our Site or Services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the Contact Us page on www.27yoc.com, or reach out to our team directly through the official communication channels listed on our Site.