Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the website 27yoc.com (the "Site") and the services provided by Twentyseven Yrold Concept Pvt Ltd ("Company," "we," "us," or "our"), including web development, app development, ERP solutions, sales optimization, marketing, content creation, and robotics consulting (collectively, the "Services").

By accessing the Site or engaging our Services, you ("Client," "user," "you") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site or engage our Services.

2. Eligibility

By using our Site or Services, you confirm that you are at least 18 years of age and have the legal authority to enter into a binding agreement, either on your own behalf or on behalf of the business or organization you represent.

3. Services Overview

We provide technology and consulting solutions including, but not limited to:

• Website and web application development
• Mobile application development
• ERP (Enterprise Resource Planning) solutions and implementation
• Sales optimization strategies and tools
• Digital marketing and campaign management
• Content creation and creative services
• Robotics design, development, and consulting

The specific scope, deliverables, timelines, and fees for any engagement will be defined in a separate proposal, quotation, statement of work, or service agreement ("Project Agreement") signed or accepted by both parties. In the event of a conflict between these Terms and a Project Agreement, the Project Agreement will govern for that specific engagement.

4. Client Responsibilities

When engaging our Services, you agree to:

• Provide accurate, complete, and timely information, content, and materials required for the project
• Obtain and maintain any necessary licenses, rights, or permissions for materials you provide to us (including images, text, trademarks, or data)
• Review and provide feedback or approvals within agreed timeframes
• Make payments in accordance with the agreed payment schedule
• Use our Services and any deliverables in compliance with applicable laws

Delays caused by incomplete information, late feedback, or late payment from the Client may result in corresponding delays to project timelines, for which we are not responsible.

5. Fees and Payment

• Fees for Services will be specified in the applicable Project Agreement, quotation, or invoice.
• Unless otherwise agreed in writing, invoices are due within the payment terms stated on the invoice.
• Late payments may result in suspension of ongoing work, delayed delivery, or additional late fees as specified in the Project Agreement.
• All fees are exclusive of applicable taxes, duties, or government levies unless expressly stated otherwise.
• Refunds, if any, are governed by the terms specified in the applicable Project Agreement and are assessed on a case-by-case basis.

6. Intellectual Property Rights

• Pre-existing IP: Each party retains ownership of intellectual property it owned prior to the engagement, including proprietary tools, frameworks, methodologies, code libraries, and templates.
• Client Deliverables: Upon full payment of all applicable fees, ownership of the final deliverables specifically created for the Client under a Project Agreement will transfer to the Client, except for any third-party components, open-source software, or our pre-existing tools incorporated into the deliverables, which remain subject to their respective licenses.
• Company Materials: We retain the right to use general knowledge, skills, and experience gained during an engagement, and may showcase completed work in our portfolio, case studies, or marketing materials unless the Client requests confidentiality in writing.
• Third-Party Materials: Any third-party software, plugins, stock content, or licensed materials used in a project remain subject to the terms of their respective licenses, and the Client is responsible for any ongoing licensing fees where applicable.

7. Confidentiality

Both parties agree to keep confidential any non-public business, technical, financial, or proprietary information disclosed during the course of the engagement, and to use such information solely for the purpose of fulfilling the Services. This obligation survives the termination or completion of the engagement, except where disclosure is required by law.

8. Warranties and Disclaimers

• We agree to perform the Services with reasonable skill, care, and diligence, consistent with industry standards.
• Except as expressly stated in a Project Agreement, the Site and Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee that the Site or any deliverables will be uninterrupted, error-free, or completely secure, or that any specific business outcome, sales result, or performance metric will be achieved through our Services.
• Robotics, ERP, and software solutions may require ongoing maintenance, updates, and third-party integrations, which may be offered under separate maintenance agreements.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total liability arising out of or relating to these Terms, the Site, or the Services shall not exceed the total fees paid by the Client for the specific Services giving rise to the claim in the preceding six (6) months.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunity, or goodwill, arising from your use of the Site or Services, even if advised of the possibility of such damages.
• Nothing in these Terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify and hold harmless Twentyseven Yrold Concept Pvt Ltd, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your misuse of the Site or Services; (c) any content, data, or materials you provide that infringe third-party rights; or (d) your violation of any applicable law.

11. Termination

• Either party may terminate an ongoing engagement in accordance with the termination provisions specified in the applicable Project Agreement.
• We reserve the right to suspend or terminate access to the Site or Services, without prior notice, in cases of suspected misuse, non-payment, breach of these Terms, or unlawful activity.
• Upon termination, the Client remains liable for payment of all fees for Services rendered up to the date of termination.
• Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination of these Terms or any engagement.

12. Third-Party Links and Integrations

Our Site or deliverables may include links to, or integrations with, third-party websites, platforms, APIs, or services. We do not control and are not responsible for the content, policies, or practices of any third parties. Use of third-party services is subject to their respective terms and policies.

13. Acceptable Use

You agree not to:

• Use the Site or Services for any unlawful, fraudulent, or malicious purpose
• Attempt to gain unauthorized access to our systems, networks, or data
• Introduce viruses, malware, or other harmful code through the Site
• Reproduce, duplicate, copy, sell, or exploit any portion of the Site or Services without our express written permission
• Interfere with or disrupt the security or performance of the Site

14. Privacy

Our collection and use of personal data in connection with the Site and Services is governed by our Privacy Policy, available at 27yoc.com, which is incorporated into these Terms by reference.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the competent courts.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, labor disputes, internet or infrastructure failures, or other events of force majeure.

17. Amendments to These Terms

We reserve the right to modify or update these Terms at any time. Changes will be effective upon posting to the Site, with the "Last updated" date revised accordingly. Continued use of the Site or Services after such changes constitutes your acceptance of the revised Terms.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with any applicable Project Agreement and our Privacy Policy, constitute the entire agreement between you and Twentyseven Yrold Concept Pvt Ltd regarding your use of the Site and Services, and supersede all prior agreements and understandings, whether written or oral.

20. Contact Us

For questions regarding these Terms and Conditions, please contact us through the Contact Us page on www.27yoc.com.